Synapticall

improve your efficiency

Efficiency is the key success factor for every call center. The SynaptiCall CRM will help you improve your KPIs using:

• predictive calling

• landline checks

• HLR

support for managers

SynaptiCall makes your managers' lifes easier by:

• customizable dashboard with queue metrics

• real-time call monitoring dashboard

• easy call-in with whispering

• agent reporting

artifficial intelligence

Empathy, energy, tone and pace recognition with real-time hints and guidance for agents and managers.

Intuitive messages improve awareness of customer perception.

powerful analytics

SynaptiCall has been built with deep analytics in mind.

All events are collected in the system and can be presented and analyzed through customizable dashboards. You can't improve what you can't measure.

multiple channel integration

Streamline your processes by using our system that integrates multiple communication channels including:

live-chat tools
e-mail
SMS
Facebook

batteries included

The SynaptiCall system doesn't require costly hardware setups (compare Cisco, Avaya).

The communication is based on modern Internet technologies and all you need to operate your Call Center is a computer with a headset and a modern browser.

emotion recognition

The built-in voice recognition module has the ability to identify the speaker's emotions. It can help agents communicate effectively and gives managers more control.

automated QA

Call monitoring will automatically alert the managers if they need to support their agents.

call transcription

SynaptiCall AI can do automatic call transcription. So your agents can do real work.

voice IVR

Conversational IVR allows your clients to avoid the tedious process of punching buttons to finally get through to a human. Just say where you want to go.

machine learning

SynaptiCall AI uses machine learning for constant improvement. It gets smarter with every call.

in-call aids

Realtime notifications will guide your agents to improve their communication.

what our partners say

Big competition in our industry forces us to look for solutions giving an advantage on our difficult market. Instead of having expensive, wired and black boxed hardware solution we decided to integrate SynaptiCall with our CRM system. Features like real time text transcription, voice IVR, emotion recognition makes SynaptiCall perfect fit for us. Finally, SynaptiCall team needed only 3 days (!) to provide us basic but fully operational solution.
Operational Director, Worldwide brand

The software cut hardware costs, decreased service and wait times for calls by 20%, and earned overwhelming praise from internal stakeholders. SynaptiCall team demonstrated a can-do attitude for any and all solutions. Despite a few slow patches and ambiguities, the team exceeded expectations.
President, Worldwide brand

I was surprised how quickly I got used to in-call aids. Our agents can't live without real time call hints. It makes their communication much better. What can I say more, the revolution is happening before our eyes and i'm happy that we are part of it.
CEO, food industry

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